Mastering ChatGPT:
Applications and Best Practices

Training Description

This training teaches how to effectively use ChatGPT to automate tasks, generate content, improve productivity, and interact with artificial intelligence models in various professional contexts, while addressing best practices, possible applications and ethical issues of its use.

Training Objectives

Upon completion of this training, you will be able to:

• Understand the fundamental concepts of language models and how ChatGPT works.
• Know how to interact effectively with ChatGPT for various professional use cases (content creation, customer support, brainstorming).
• Discover best practices for optimizing prompts and obtaining accurate and relevant responses.
• Explore the limitations and ethical issues related to the use of generative AI.
• Master the basics of the Python language.

Who is this training for?

The training is open to everyone, particularly:

• Professionals from all sectors: For those who want to integrate ChatGPT into their daily processes.
• Customer support teams: To optimize customer responses, automate FAQs, and improve customer service efficiency.
• Marketing managers: To generate marketing content, campaign ideas, or advertising scripts.
• Managers and decision-makers: To understand the strategic impact of AI in their organization and identify suitable use cases.
• Developers and integrators: For those who want to use the ChatGPT API and integrate it into business applications.

Prerequisites

Basic knowledge of information systems.

Training Program

Introduction and How ChatGPT Works

• Introduction to language models: What is ChatGPT and how does it work?
• Use cases: Marketing content, customer support, decision assistance.
• Interactive demonstration: Using ChatGPT in real-time.

Advanced Topics and Practical Applications

• Advanced prompt engineering techniques: Query structuring, context management, iterations.
• Limits and biases: Understanding model constraints and avoiding common mistakes.
• Case study: Solving specific problems by sector (HR, IT, Marketing, etc.).
• Practical workshop: Implementation on a personalized project: creating scripts, dynamic FAQs, or report synthesis. .

Training Advantages

• Both theoretical and practical training, with hands-on workshops.
• Experienced trainers specialized in the field of AI.
• Access to interactive educational tools and live demonstrations.

Pedagogical Methods and Tools Used

• Interactive courses with live demonstrations.
• Real case studies to put acquired skills into practice.
• Experience feedback: Sharing best practices and common mistakes in business .

Evaluation

Assessment is continuous throughout the training:

• MCQs to verify understanding of covered concepts.
• Practical exercises to apply acquired skills.

Normative References

The training respects best practices through:

• ISO 25010 (System and software quality) : Used to evaluate the quality of AI systems, particularly in terms of reliability, maintainability and efficiency of models;
• ISO 27001 (Information security) : Ensures the security and confidentiality of data used in AI-based systems ;
• Ethical Guidelines for Trustworthy AI (European Commission) :Provides a framework for responsible development and use of artificial intelligence.